TERMS & CONDITIONS

Last updated: 14 August 2026

Welcome to Merritt London.

These Terms & Conditions apply to your use of merrittlondon.uk and to purchases made through our online store.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before placing an order.

Nothing in these Terms & Conditions affects your statutory consumer rights.

1. ABOUT MERRITT LONDON

Merritt London is an online fashion store offering clothing, footwear and accessories.

Merritt London is operated by:

BobvdM
Beiaardierlaan 11, 2694Bl
's-Gravenzande
The Netherlands

KVK: 99053470
VAT ID: NL005369890B52
Email: info@merrittlondon.uk
Website: merrittlondon.uk

2. PRODUCT INFORMATION

We aim to present our products as clearly and accurately as possible, including descriptions, photographs, colours, sizes and other product information.

Please note that colours may appear slightly different depending on your screen, device, lighting and display settings.

Product availability may change at any time.

Where size guidance is provided, we recommend checking the relevant size information before ordering.

Nothing in this section affects your rights where goods are faulty, incorrect or not as described.

3. PRICES

All prices on Merritt London are displayed in British Pounds Sterling (GBP).

The price shown when you place your order is the price applicable to that order, subject to obvious pricing or listing errors.

We may change prices, promotions or product information for future purchases at any time.

If we discover an obvious pricing, product or availability error after an order has been placed, we may contact you to resolve the issue. If we are unable to fulfil the order, any amount already paid for the affected item will be refunded to the original payment method.

4. SALES, DISCOUNTS AND PROMOTIONS

Merritt London may offer sales, promotional prices, discount codes or bundle savings from time to time.

Any specific conditions attached to an offer will be displayed with the promotion where applicable.

Promotions may be changed or withdrawn for future orders, but this will not affect a valid discount already applied to an order that has been accepted.

Discounts cannot normally be applied retrospectively to an order unless we specifically state otherwise.

5. PLACING AN ORDER

When placing an order, you agree to provide accurate and complete information, including your name, email address, billing information and delivery address.

After placing your order, you will receive an order confirmation by email.

Receiving an automated order confirmation does not necessarily mean that your order has been finally accepted.

We may be unable to accept or fulfil an order because of:

1. Payment problems

2. Incorrect or incomplete customer information

3. Suspected fraudulent or unusual activity

4. Product availability

5. An obvious pricing or listing error

6. Delivery restrictions or address issues

If we cannot accept an order after payment has been taken, the relevant amount will be refunded to the original payment method.

6. PAYMENT

We aim to make payment simple and secure.

We accept the secure payment methods displayed at checkout. Depending on your device and availability, these may include:

1. Credit or debit card

2. Apple Pay

3. Google Pay

4. Shop Pay

5. Other secure payment methods displayed at checkout

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments are processed through secure third-party payment providers. Merritt London does not store your full credit or debit card details.

If your payment cannot be authorised or is declined, your order may not be processed.

If you experience a payment problem, please check the information entered or contact your bank or payment provider. You can also contact us at info@merrittlondon.uk.

7. ORDER CHANGES AND CANCELLATIONS

Orders enter processing shortly after they are placed.

If you have selected the wrong size or colour, entered incorrect information, placed an order by mistake or need to request a change, please contact us as soon as possible at info@merrittlondon.uk.

Please include your order number and the email address used to place the order.

We will always do our best to help, but we cannot guarantee that an order can be changed or stopped once processing has begun.

If an order has already been processed or dispatched, it may need to be delivered before it can be physically returned.

This does not affect any statutory cancellation rights that apply to your purchase.

8. ORDER PROCESSING

Orders are normally processed within 1 to 3 business days after confirmation.

Business days are Monday to Friday and exclude public holidays.

Once your order has been dispatched, you will receive a shipping confirmation.

9. STANDARD DELIVERY

We offer Free Standard Delivery across the United Kingdom.

After your order has been processed and dispatched, Standard Delivery usually takes:

3 to 6 business days

Every order is sent with Track & Trace.

To help us process and deliver orders efficiently, some items may be dispatched directly by our fulfilment partners.

Regardless of how an order is fulfilled, your purchase remains with Merritt London and your rights under these Terms & Conditions and applicable consumer law remain unchanged.

Delivery times are estimates. We always aim to deliver within the expected timeframe, but occasional delays can occur.

For full delivery information, please read our Shipping Policy.

10. EXPRESS DELIVERY

Express Delivery may be available for an additional charge, which will be clearly displayed at checkout.

Express Delivery is estimated to arrive 4 to 7 calendar days sooner than Standard Delivery.

The available delivery options for your order will be shown at checkout.

11. TRACKING YOUR ORDER

You can follow your order through our Track Your Order page.

Enter the email address used for your order and your order number to view the latest available tracking information.

Please allow a short period after dispatch for tracking information to become available.

12. DELIVERY INFORMATION

You are responsible for checking that the delivery information entered during checkout is correct.

If you notice an error after ordering, contact us immediately at info@merrittlondon.uk.

We will do our best to assist, but changes may no longer be possible once an order has entered processing or has been dispatched.

If your delivery is significantly delayed or does not arrive, please contact us so that we can investigate the shipment.

13. RETURNS

Merritt London offers a 30-day money-back guarantee.

You have 30 days from the date your order is delivered to request a return through our Return Request page or by emailing info@merrittlondon.uk.

For change-of-mind returns, including where an item does not fit as expected or is simply no longer wanted, return shipping costs are paid by the customer.

Change-of-mind returns are handled through our international returns facility in Asia. The correct return address and instructions will be provided after your return request has been registered.

Keeping change-of-mind return postage with the customer allows us to continue offering Free Standard Delivery on all UK orders.

Please read our Returns & Refund Policy before sending an item back.

14. RETURN CONDITION

We understand that clothing may need to be tried on to determine whether it is suitable.

Returned goods should be unworn beyond reasonable try-on, unwashed and in their original condition. Where possible, original tags and packaging should be included.

Where an item has been handled beyond what is reasonably necessary to inspect it and its value has been reduced, an appropriate deduction may be made where permitted by law.

15. DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order after delivery.

If an item arrives damaged, faulty, is not as described or you receive the wrong item, contact us as soon as possible at info@merrittlondon.uk.

We may ask for photographs or other relevant information to help us assess the issue.

Where your statutory consumer rights apply, Merritt London will provide the remedy required by applicable consumer law, including reasonable return costs where required.

16. EXCHANGES

If you would like to exchange an item for another size, colour or style, please contact us at info@merrittlondon.uk.

Please provide your name, order number, the email address used for the order and details of the item you would like to exchange.

We will do our best to help find a suitable solution.

Exchanges are subject to product availability and cannot be guaranteed.

For change-of-mind exchanges, return shipping costs are paid by the customer.

17. REFUNDS

Once a returned item arrives at our returns facility, it will be checked.

If everything is in order, approved refunds are normally processed within 1 business day of arrival.

Refunds are issued to the original payment method used to place the order.

Once your refund has been processed, you will receive a confirmation email.

Your bank, card issuer or payment provider may require several additional business days before the refunded amount appears in your account.

Where statutory cancellation rights apply, refunds will always be processed within the timeframes required by applicable UK consumer law.

Optional Express Delivery charges are not refundable beyond the cost of our basic delivery service, which is Free Standard Delivery.

For complete information, please read our Returns & Refund Policy.

18. STATUTORY CANCELLATION RIGHTS

For most goods purchased online, UK consumers have a statutory right to cancel without giving a reason.

The statutory cancellation period normally ends 14 days after the goods are received.

After notifying us of your cancellation, you normally have a further 14 days to return the goods.

Our voluntary 30-day money-back guarantee gives you additional time to request a return and does not reduce your statutory consumer rights.

19. UNDERWEAR AND HYGIENE-SENSITIVE ITEMS

For health and hygiene reasons, sealed underwear and other hygiene-sensitive items cannot be returned after the hygiene seal has been removed where the applicable legal hygiene exception applies.

This does not affect your rights where an item is faulty, incorrect or not as described.

20. CUSTOMER ACCOUNTS

If you create a customer account, you are responsible for keeping your login details confidential and for providing accurate and current information.

Please contact us if you believe your account has been accessed without your permission.

21. WEBSITE CONTENT AND INTELLECTUAL PROPERTY

Unless otherwise stated, the content made available through Merritt London, including our branding, text, graphics, website layout and original visual content, is owned by or licensed for use by Merritt London.

You may use our website for personal shopping purposes.

You may not reproduce, distribute, commercially exploit or misuse protected website content without permission from the relevant rights holder.

22. PROHIBITED USE

You must not use our website:

1. For unlawful or fraudulent purposes

2. To interfere with the security or proper operation of the website

3. To introduce viruses, malware or harmful code

4. To attempt unauthorised access to our systems

5. To submit deliberately false or misleading information

6. To infringe the rights of Merritt London or another person

We may restrict access to the website where reasonably necessary to protect our customers, our business or our systems.

23. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including payment, delivery, tracking and ecommerce technology providers.

Third-party websites and services may operate under their own terms and privacy policies.

Where you choose to visit an external website, we recommend reviewing the information provided by that third party.

24. PRIVACY

Personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we use it, how it may be shared and your privacy rights.

25. OUR RESPONSIBILITY TO YOU

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Nothing in these Terms limits your statutory consumer rights, including your rights where goods are faulty, not as described or otherwise fail to meet legal requirements.

To the extent permitted by law, Merritt London is not responsible for losses that were not reasonably foreseeable when the contract was made or for losses arising from use of products for commercial or business purposes where you are purchasing as a consumer.

26. EVENTS OUTSIDE OUR REASONABLE CONTROL

Occasionally, an event outside our reasonable control may affect our ability to process or deliver an order.

If this happens, we will take reasonable steps to minimise the effect and complete our obligations as soon as reasonably possible.

This section does not remove any rights you have under applicable consumer law.

27. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time, for example where our services, policies or legal obligations change.

The latest version will be published on this page together with the date of the update.

Changes will not retrospectively alter the terms that applied to an order already placed, except where required by law.

28. QUESTIONS OR COMPLAINTS

If you have a question, concern or complaint about Merritt London, your order or these Terms & Conditions, please contact us first so that we can try to resolve the matter with you.

Email: info@merrittlondon.uk

We will always do our best to help.